FAQ’S

Why are well-managed processes important?

Well-managed processes enhance efficiency, consistency, accuracy across the organisation, providing ease-of-access and a single point-of-contact for customers. Providing a ‘cradle-to-grave’ service, as well as full audit trails and traceability is key. This reduces errors, overcomes bottlenecks, and in general prevents the misunderstandings and delays that can damage an organisation`s business and brand. Furthermore, controlling costs and ensuring productivity of systems and people, is one aspect, but assisting organisations prepare for and prosper in these times of rapid change is key.

What is the relationship between BPM and Web services?

Web services (WS) technology undoubtedly makes integration between systems simple, quick and easy. However, no sensible organisation would consider deploying WS technology outside of the firewall unless it is part of a well-defined and managed process. BPM is therefore complementary to Web services technology, and in fact the adoption of Web services will only further fuel the need for BPM, as they will work synergistically to promote improved processes.

What is the difference between business process reengineering (BPR) and BPM?

BPR focused on a theoretical approach to process change, and was applied in business during the 80’s and early 90’s. Its objective was a ‘flash-bang` implementation, whereby all the processes in an organisation were redesigned from ground up, and then re-implemented in one go. This approach proved impractical, and became notorious for so-called ‘analysis paralysis`. It was time consuming to implement and the business requirements changed all too frequently. BPM, on the other hand, takes a singular pragmatic approach. By exploiting an independent process layer that complements current systems, processes can be automated quickly and then adapted incrementally over time to evolve in step with the business.

Why change my current process?

You’ll often see automation and/or outsourcing marketed as a solution to problems currently facing your business, such as late payments in the accounts payable department. But what if your current system seems to be working fine? Sure, there’s always room for improvement but is there a reason to change how you handle your business processes if things are overall okay? There are several advantages to automating and outsourcing that you can enjoy even if you’re not trying to solve a specific problem. One of the biggest is cost savings. You’ll be cutting back in labor and processing costs whether you automate or outsource a business process. You can also expedite your business processes, automate record-keeping, and make catching errors seamless.

What are some benefits of outsourcing/automation?

Automation or outsourcing is perfect for representative tasks that would otherwise take up lots of unnecessary employee time. These include collecting and entering invoice data, checking spreadsheets for errors, generating purchase orders, double-checking expense reports, and filing paperwork or processes that you want to keep in-house, the more you can automate the more you’ll lower costs and errors. You’ll also be freeing up employees so they have time for tasks that require human touch. If you decide to outsource a process then you don’t have to worry about it much at all. You’re hiring someone else to handle all the time-consuming parts of the task.

Is my information secure?

It’s true that automating or outsourcing gives more people access to some sensitive company data. That’s why it’s critical to partner with a reliable, trustworthy supplier. When properly managed, automation and outsourcing can increase security. Companies dedicated to handling automation or outsourcing solutions can offer specialized security that isn’t always available to your company, especially if it’s a smaller business.