ENTERPRISE SERVICE MANAGEMENT
ESM provides an integrated view of core service business processes, often in real-time, using common databases. ESM systems track business resources – people, parts, assets and the status of customer commitments: service requests, orders, repairs, and SLAs.
The applications that make up the system share data across various departments (customer service, technical support, sales, field service, etc.) that use the information for their work. ESM facilitates information flow between departments and coordinates activities with external resources involved in the service business process.
Our team of specialists can provide you with suitable tailored solutions for any aspect in your business and associated subsidiaries.